Common queries answered
Frequently asked Questions
Orders are handed to the carrier within 0–3 business days and arrive 3–9 business days after shipment, usually 3–12 business days in total. Shipping is $19.99 to the US and Canada, $24.99 to Europe and $49 to other countries (plus a small fee for each additional item), and free on orders over $300. See our Shipping Policy.
You can return most items within 15 days of delivery. The customer pays the return shipping cost, and once we receive the item we approve your refund. See our Return & Refund Policy.
Email us right away at [email protected] with your order number and the correct address. If the order has not shipped yet, we can correct it.
Every order ships with a tracking number, which we email to you once your order ships.
Email [email protected] or message us on WhatsApp (+90 543 139 12 17). We reply within 1 business day.
Yes, we ship worldwide. Free shipping on orders over $300. Costs and delivery times are in our Shipping Policy and shown at checkout.
Still need help?
Get in touch with us
Horizon Interactive LLC (Shop of Turkey)
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110, United States
Fulfillment warehouse: Istanbul, Türkiye (near the Grand Bazaar area)
Email: [email protected]
WhatsApp: +90 543 139 12 17
Hours: Monday–Friday, 09:00–18:00 (Istanbul time)
We reply within 1 business day.
See also: Shipping Policy · Return & Refund Policy
